RETURN POLICY

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Please review our return policy for important information.

Eligibility for Returns

• Damaged or Defective Items Only: We accept returns for items that arrive damaged or defective.
• Report Issues Within 7 Days: You must report any issues within 7 days of receiving the item.

Return Process

1. Contact Us First: Please contact our customer service at [Customer Service Email or Phone Number] to obtain a Return Authorization (RA) number before returning any items.
2. Provide Proof Of Damage: Include photos of the damage and your receipt or proof of purchase when requesting a return.

Shipping and Handling

• Return Shipping: You are responsible for return shipping costs unless the item is defective or damaged.
• Restocking Fee: A restocking fee of 15% applies to all returns.

Non-Returnable Items

• Custom or personalized items
• Clearance or Sale items

Refunds and Exchanges

• Refunds: Refunds will be issued as credit on your store account
• Exchanges: We will replace defective or damaged items with the same or equivalent item, subject to availability.

Limitations

Our liability is limited to the purchase price of the item. We are not responsible for incidental or consequential damages.

Contact Us

For return inquiries or to request a Return Authorization, please contact us at orders@flatratemetal.com.

Return Address

Flat Rate Metal
570 w 19th St
Idaho Falls Id, 83402